Support Packages

All of our products come with 12 month return to base warranty and support is exclusively via our support portal at www.support.westlake.co.uk

If you need enhanced support options including advance replacement and telephone support then these are available at an extra cost.

SILVER SUPPORT

Available for all 3G and 4G routers - must be taken at time of purchase
Advanced Replacement of Faulty Hardware (via next working day carrier)
Telephone Support (requires initial support ticket to be submitted via support portal)
Mon-Fri 9:00AM to 5:00PM
4 hour response time.

PRICE : £67.00 per annum per router


GOLD SUPPORT

Available for all 3G and 4G routers - must be taken at time of purchase
Advanced Replacement of Faulty Hardware (via next working day courier)
Telephone Support
Mon-Fri 9:00AM to 5:00PM
Same Day Replacement option (at extra cost per event)
1 hour response time to initial ticket

Price : £97.00 per annum per router


PLATINUM SUPPORT

Available for all 3G and 4G routers - must be taken at time of purchase
High priority support email address and direct support telephone number
Advanced Replacement of Faulty Hardware (via next working day courier)
Telephone Support with direct telephone number
Mon-Sun 9:00AM to 5:00PM
Same Day Replacement option (at extra cost per event)
Immediate response / ive telephone support.

Price : £124.00 per annum per router