Support

All of our products come with 12 month return to base warranty and support is exclusively via our support portal at www.support.westlake.co.uk

If you need and enhanced support options inlcuding advance replacement and telephone support then these are available at an extra cost.

SILVER SUPPORT

Available for all 3G and 4G routers - must be taken at time of purchase
Advanced Replacement of Faulty Hardware (via next working day carrier)
Telephone Support (requires initial support ticket to be submitted via support portal)
Mon-Fri 9:00AM to 5:00PM
4 hour response time.

PRICE : £67.00 per annum per router


GOLD SUPPORT

Available for all 3G and 4G routers - must be taken at time of purchase
Advanced Replacement of Faulty Hardware (via next working day courier)
Telephone Support
Mon-Fri 9:00AM to 5:00PM
Same Day Replacement option (at extra cost per event)
1 hour response time to initial ticket

Price : £97.00 per annum per router


PLATINUM SUPPORT

Available for all 3G and 4G routers - must be taken at time of purchase
High priority support email address and direct support telephone number
Advanced Replacement of Faulty Hardware (via next working day courier)
Telephone Support
Mon-Sun 9:00AM to 5:00PM
Same Day Replacement option (at extra cost per event)
Immediate response / ive telephone support.

Price : £124.00 per annum per router

3G Static IP SIM Card

3G Fixed IP SIM Card

Option Globesurfer III+ Support Pages

Zalip CDG561 3G Router manual and firmware information

Teltonika RUT-105 Support Pages including manuals and firmware updates.

Details of 3G Routers which will be available soon

In this section we provide information on 3G routers and associated products that are End Of Life, but have previously been sold by the 3G Router Store. These pages are for information only and we do not currently provide technical support for these products unless they are covered by the initial 12 months manufacturers warranty or covered by an extended warranty. We provide this information to enable customers of the 3G router Store to make comparisons against previous products so that they can make an informed choice about suitable alternatives to these older 3G router models.